Terms and subscription

1. Who publishes Cumpà

Cumpà is published by ALVIA, a French simplified joint-stock company with a sole shareholder, share capital €500, registered with the Ajaccio trade register under number 102 482 650, with its registered office at Parc Berthault, Chemin Cacalovo, Villa Ottavi, 20000 Ajaccio, France. Publication director: Emmanuel Cardi. Contact: contact@cumpa.fr.

Cumpà is the name of the service; ALVIA is the company that publishes it. On this page, "we" means ALVIA.

2. What you accept, and when

By creating your account, you accept these terms. Acceptance is given through a tick box, separate from any other choice, and is recorded with its date. By ticking that box you declare that you are 18 or older, that you have read these terms and the privacy policy, and that you accept them.

These terms can be consulted at any time in the app and at cumpa.fr/legal/en/app-terms.html. The privacy policy, which forms an integral part of them, is available at cumpa.fr/legal/en/app-privacy.html.

If you do not agree with these terms, you cannot use the service. You can stop at any time by deleting your account.

Where these terms conflict with another document, the following order applies: the privacy policy for anything concerning your data, then these terms, then the terms of sale if you take out a subscription.

3. What Cumpà is, and what it is not

Cumpà is a sports wellbeing tool. Each day it proposes a physical activity matched to what you declare: your energy, your sleep, the time you have, and any discomfort or pain you report.

Before taking up physical activity again, or changing it significantly, talk to a health professional. This is especially true if you have a known illness, are on medication, are pregnant or recently gave birth, or are recovering from an injury or an operation.

4. Who may use Cumpà

Cumpà is reserved for adults, aged 18 or over, with a compatible phone and an internet connection.

Your account is personal. You are responsible for your password and for everything done from your account. Do not share it with anyone. If you believe someone has accessed it, tell us at contact@cumpa.fr.

The information you enter must be accurate. The daily proposal rests on it: false information produces an unsuitable proposal, and the service has no way of detecting it.

5. What you declare before you start

Cumpà cannot examine you. It knows only what you tell it. By using the service, you therefore declare:

• that you are able to undertake moderate physical activity, with no known medical contraindication;
• that you have sought the advice of a health professional if you have any doubt, a known condition, ongoing treatment, a cardiac history, a current or recent pregnancy, or if you are recovering from an injury or an operation;
• that you undertake to declare your condition honestly, in particular your pain, and to update that declaration if your situation changes.

If any of these declarations ceases to be true, stop using the service and seek advice. Cumpà verifies none of these declarations and cannot do so: they are yours alone.

6. How the daily proposal is built

The session you are offered is chosen by a rules engine, from your profile, what you declare on the day and your recent history. These are not secret rules: the app explains the reasons behind its proposal.

Some rules are protective and cannot be overridden. If you declare pain in an area of the body, sessions that load that area will not be proposed to you. If you declare a warning sign, no session will be proposed and you will be advised to seek medical advice.

These rules reduce a risk; they do not remove it. They are worth only as much as the information you declare, and they replace neither your judgement nor that of a professional.

You remain free at every moment. You can follow the proposed session, choose another, or do nothing. Cumpà imposes nothing on you and reproaches you with nothing.

No result is guaranteed. The effects of physical activity — weight, fitness, sleep, pain — depend on too many personal factors to be promised, and nothing in the service should be read as a promise of results.

7. Your responsibility when you move

You practise under your sole responsibility. By using Cumpà you undertake to:

• Stop immediately in the event of unusual pain, chest pain, faintness, abnormal breathlessness, dizziness or palpitations, and seek advice without delay if it happens again.
• Not push beyond your capacities, even if a session is proposed to you, and adapt or interrupt any exercise that makes you uncomfortable.
• Declare your condition honestly, in particular your pain: this is what allows the service to protect you.
• Warm up and set up safely: clear space, stable and non-slip ground, suitable footwear, hydration, bearable temperature.
• Not practise in a dangerous place or in dangerous conditions — open roadway, unstable ground, darkness, extreme heat — nor while driving or supervising a child.

A proposal from Cumpà is never an obligation, nor a medical validation of your fitness to carry it out.

8. What you may not do

• Use Cumpà for anything other than your own personal use, and in particular to coach, train or advise others on the basis of the service.
• Share, resell or transfer your account.
• Copy, extract, republish or reuse the sessions, the texts, the images or the logic of the service, in any form whatsoever.
• Attempt to access the systems, disrupt them, circumvent their protections or extract data from them by automated means.
• Impersonate someone else, or knowingly provide false information.

9. What belongs to ALVIA

The whole of the service remains the property of ALVIA: the sessions and their content, the texts, the images, the visual identity, the code, the database and the decision rules. Nothing is transferred to you.

You have a personal, non-exclusive and non-transferable right of use for the lifetime of your account. Any other use requires our written agreement.

10. Your personal data

How your information is collected, used, kept and protected is described in the privacy policy, available in the app and on the site. It forms an integral part of these terms.

In short: your health data is collected only with your explicit consent, you can withdraw it at any time without losing access to the service, it is never sold nor used for advertising, and you can access, correct, export or erase everything. Deleting your account takes two taps, from the app's settings.

11. Availability of the service

We do what is needed for Cumpà to be available and to work properly, without being able to guarantee permanent availability. The service may be interrupted for maintenance, updates, technical incident, failure of an operator or force majeure.

The service depends on your connection, your phone and its operating system. A version of the app that is too old may stop working.

The service evolves: features may be added, changed or removed. We do not remove an essential feature without telling you.

12. Our liability

We are bound by an obligation of means: to apply the care and skill expected so that the service works as described here. We are under no obligation of result as to your health, your fitness or your progress.

We answer for failures attributable to us. We cannot be held liable:

• for the consequences of practice carried out beyond your capacities, or despite a signal from your body;
• for an unsuitable proposal resulting from inaccurate or incomplete information you declared;
• for a condition, a treatment or a contraindication you failed to raise with a health professional before starting again, or for an inaccurate declaration of fitness within the meaning of section 5;
• for an accident related to the place, the equipment or the conditions in which you chose to practise;
• for an interruption of the service, a failure of a third-party service, a failure of your device or an event of force majeure;
• for the use you make of the proposals outside the service, or for passing them on to a third party.

Nothing in these terms reduces the rights the law grants you as a consumer, nor our liability in the event of gross or intentional fault, nor our liability for personal injury attributable to us.

13. Stopping, or being stopped

On your side. You can delete your account at any time from the app's settings, without having to explain yourself. Your data is then erased under the conditions set out in the privacy policy.

On our side. We may suspend or close an account in the event of a serious breach of these terms, after warning you and allowing fifteen days to put things right. In a justified emergency, in particular a threat to the security of the service or to other users, suspension may be immediate; we then inform you without delay and explain why.

If the service is permanently shut down, you are given at least 30 days' notice, and you can retrieve your data throughout that period.

14. Changes to these terms

These terms may change. Where the change is significant, you are told in the app or by email 30 days before it takes effect. If it does not suit you, you can delete your account before that date.

15. Subscription

During the test phase, access is free and no payment method is requested.

If a paid plan is offered later, its terms, price and conditions will be published in advance in separate terms of sale, and accepted by you before any payment. No amount can be charged without your prior agreement.

The detailed conditions — price, renewal, cancellation, withdrawal, refunds — are set out on the Subscription page.

A subscription taken out through the App Store or Google Play is collected and managed by Apple or Google: payment, renewal and cancellation then happen in your Apple or Google account settings, under their own terms. Deleting the app is not enough to end such a subscription.

16. Governing law and disputes

These terms are governed by French law.

If there is a problem, write to us first at contact@cumpa.fr: we always look for an amicable solution, and we reply within one month.

As the service is free during the test phase, no consumer mediator has been appointed at this stage. A mediator will be appointed and named here before any sale, in accordance with article L.616-1 of the French Consumer Code.

Failing agreement, you may bring the matter before the competent court. As a consumer, you benefit from the jurisdiction rules of the French Consumer Code, and may in particular apply to the court for the place where you live.

For any question about your personal data, you may also contact the CNIL, at cnil.fr.

1. Purpose

These terms of sale govern access to and use of the Cumpà service, a mobile sports wellbeing app published by ALVIA. Cumpà is currently offered as a free beta: access gives rise to no payment and no commitment. These terms apply to anyone accessing the service. If a paid plan is introduced later, its terms and prices will be communicated and accepted before any charge.

2. Registration and beta access

Registering on the beta list is free and without commitment. It allows you to be told when the service opens, at the earliest in autumn 2026, and to get priority access.

Throughout the beta, access to Cumpà is free and requires no bank card. The online demo is freely accessible without registration.

3. Free beta and future pricing

Cumpà is offered free of charge throughout the beta phase. No paid subscription is active to date, and no price is due.

If a paid plan is introduced at launch, its price and conditions will be published in advance in an updated version of these terms. No amount can be charged without the user's explicit and prior acceptance.

4. Payment terms

No payment is collected during the beta: access is free and no bank card is requested.

Should a paid plan be introduced, the payment terms — accepted means, due dates, any renewal — will be set out in an updated version of these terms, communicated before any subscription and subject to your express agreement. The terms applying to subscriptions taken out through the App Store or Google Play are set out on the Subscription page.

5. Use and stopping the service

Use of Cumpà during the beta is free and without any commitment period. No feature is locked behind a payment.

You may stop using the service and unsubscribe from the list at any time, without charge or justification, by writing to contact@cumpa.fr (or from the app where applicable). As the beta is free, no amount is due or withheld.

6. Right of withdrawal

As access to the Cumpà beta is free and involves no paid subscription, no right of withdrawal within the meaning of articles L.221-18 et seq. of the French Consumer Code applies at this stage. If a paid plan is introduced later, the provisions on the right of withdrawal will be set out in the corresponding terms.

7. Liability and warning

Cumpà is a training decision aid. It is neither a medical device nor a substitute for the advice of a qualified health professional. Cumpà makes no diagnosis and prescribes no treatment.

The user alone is responsible for the physical activity they undertake. They undertake to consult a practitioner in the event of doubt about their physical fitness, a known health problem, or an unusual signal from their body (pain, faintness, abnormal breathlessness, and so on).

ALVIA takes reasonable steps to keep the service available, without guaranteeing absolute continuity. ALVIA cannot be held liable for an occasional interruption or for force majeure.

8. Personal data

The processing of your personal data is set out in the site privacy policy and the app privacy policy. ALVIA complies with the GDPR and hosts its data in France.

9. Governing law and disputes

These terms are governed by French law. In the event of a dispute, and after an attempt at amicable resolution, the competent court will be that of the consumer's place of residence or of ALVIA's registered office, in accordance with the French Consumer Code.

As the service is free during the beta phase, no sale takes place and no consumer mediator has been appointed at this stage. A mediator will be appointed and named in these terms before any sale, in accordance with articles L.612-1 and L.616-1 of the French Consumer Code.

10. Contact and complaints

For any question, complaint or manual cancellation request: contact@cumpa.fr

1. The plans and their price

No paid plan is offered to date. The plans, what they contain and their price including all taxes will be published on this page before any sale, and displayed in the app before any purchase is confirmed.

No amount can be charged without your prior and express agreement.

2. Where and how you subscribe

A subscription is taken out from within the app, through your phone's store: Apple's App Store or Google Play.

The price, the duration and the mention of renewal are shown to you before you confirm. Confirmation happens in Apple's or Google's interface, with your usual payment method.

3. Duration and automatic renewal

Subscriptions renew automatically. At the end of each period, the subscription renews for an identical period and the corresponding amount is charged, unless you cancelled beforehand.

Apple and Google charge within the 24 hours preceding the end of the current period.

4. Free trial

If a free trial is offered, its duration and what it includes are stated before you subscribe. At the end of the trial, the subscription starts and becomes payable automatically, unless cancelled before it ends. An unused trial period is lost; it is neither refunded nor carried over.

5. Cancelling

You can cancel at any time, without charge and without justification. Cancellation happens in your Apple or Google account settings, not in Cumpà: they are the ones managing the subscription.

• iPhone: Settings › your name › Subscriptions › Cumpà › Cancel Subscription.
• Android: Google Play › account menu › Payments and subscriptions › Subscriptions › Cumpà › Cancel.

Cancel at least 24 hours before the next renewal date, otherwise the following period is charged. You keep access until the end of the period already paid for.

6. Right of withdrawal

For a contract concluded at a distance, you have in principle 14 days to withdraw, without having to justify yourself.

Where you ask for immediate access to the service — which is the case for a subscription that activates on purchase — you are asked to acknowledge that this right is extinguished once the service has been fully supplied. In practice, a withdrawal or refund request is handled by Apple or Google, who collected the payment.

You can also write to us at contact@cumpa.fr: we will support your request with the store concerned.

7. Refunds

Refunds are handled by the store that collected the payment, under its own rules: reportaproblem.apple.com for the App Store, the Google Play order history for Android. ALVIA has no control over these refunds, but can support a legitimate request.

8. Price changes

A price change never applies retroactively. You are told at least 30 days before it takes effect, by email or in the app, and by Apple or Google under their own rules. If the new price does not suit you, you can cancel before it applies; failing cancellation, renewal happens at the new price.

9. What happens when the subscription ends

At the end of the paid period, the app returns to non-subscriber access. Your account and your history are kept: you lose nothing, and you can subscribe again later without starting over. To erase your data, the process is described on the Delete my data page.

10. Contact and complaints

ALVIA — Parc Berthault, Chemin Cacalovo, Villa Ottavi, 20000 Ajaccio, France
contact@cumpa.fr

This page supplements the app terms of use and the terms of sale.

As the service is free to date, no consumer mediator has been appointed; a mediator will be appointed and named here before any sale, in accordance with articles L.612-1 and L.616-1 of the French Consumer Code.